Return and Refund Policy

Echi Knife – Return & Refund Policy

At Echi Knife, we stand by the quality of our products and want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

📌 Returns

  • ✅ Return policy valid for 30 days from the date of purchase.
  • ✅ Item must be unused, undamaged, and in its original packaging.
  • ✅ Receipt or proof of purchase required.
  • 🚫 Do not send your purchase back to the manufacturer.

📦 Return Process

  1. Initiate your return through our Help Center. Include clear photos for documentation.
  2. Once approved, ship the item to:
    Echi Knife
    800 Fairway Dr, 
    Ste 420, 4th Fl Deerfield Beach, FL 33441, USA

🚚 Return Shipping Options

  • Option 1 (Customer Arranged Shipping): You're responsible for shipping costs and package safety. We recommend using trackable services with insurance. Echi Knife is not liable for lost/damaged customer-arranged shipments.
  • Option 2 (Echi Knife Provided Label): We provide a prepaid shipping label ($35 return fee deducted from refund). Echi Knife assumes responsibility for lost/damaged shipments.

⏳ Processing Time

We inspect returns and issue refunds within 3 business days of receipt.

🚫 Conditions for Return Refusal

  • Item shows signs of use, wear, or damage.
  • Missing original packaging, accessories, or labels.
  • Returned item does not match the original purchase.

🔄 Exchanges

  • Allowed within 30 days of purchase.
  • Item must be unused, undamaged, and in original packaging.
  • Exchanges for equal or lesser value. Customer pays difference and shipping unless due to Echi Knife’s error or defect.

🎁 Gift Returns

  • If marked as a gift, receive gift credit.
  • If not marked as a gift, refund goes to original purchaser.

🇪🇺 EU 14-Day Cooling-Off Period

EU customers may cancel or return orders within 14 days, provided items are unused, undamaged, and in original packaging with proof of purchase.

💳 Refunds

We notify you via email regarding approval or rejection. Approved refunds credited within 3 business days.

⌛ Late or Missing Refunds

  1. Check your bank account again.
  2. Contact your credit card company or bank for potential delays.
  3. If unresolved, reach out via our Help Center.

❌ Non-Refundable Items

  • Customized or engraved items.
  • Only defective items (e.g., rust, dullness, shipping damage) eligible for replacement.

We value your trust. If you have questions, please contact us via our Help Center.