Echi Knife – 1-Year Limited Warranty
At Echi Knife, we stand behind the craftsmanship and quality of every knife we sell. All Echi Knife knives come with a 1-year limited warranty from the delivery date, giving you complete peace of mind with your purchase.
🛡️ What’s Covered
- Manufacturing defects in materials or workmanship.
- Issues such as:
- Loose handles or rivets
- Blade separation
- Unusual rust (not caused by misuse)
- Edge chipping or breakage during everyday kitchen use
- Other faults not caused by accidental damage or improper care.
🚫 What’s Not Covered
- Normal wear and tear (e.g., blade dulling from regular use)
- Damage caused by misuse, abuse, neglect, or improper cleaning (e.g., using the dishwasher, cutting bones or frozen food, or improper storage)
- Rust caused by improper care (e.g., leaving the knife wet, not drying after washing)
- Damage due to unauthorized repair or modification
- Lost, stolen, or intentionally damaged items
📝 Warranty Service Process
📨 Submit a Claim:
Contact us via our Help Center with your order number, clear photos, and a detailed issue description.
🔍 Evaluation:
Our team will review your claim and may request additional information or photos if needed.
✅ Resolution:
- If your claim is approved, we will offer a free replacement or repair (at our discretion).
- You may be asked to return the defective item. If so, we’ll provide a prepaid return label (no cost to you).
📌 Important Notes
- Warranty coverage applies only to products purchased directly from Echi Knife or authorized retailers.
- Warranty is non-transferable; valid for the original purchaser only.
- Replacement items are covered for the remainder of the original warranty period.
Need Help?
If you have questions about your warranty or need assistance, please get in touch with us through our Help Center.
We’re here to ensure you enjoy the best from your Echi Knife daily.